TERMS
& CONDITIONS
Delivery Schedule
All products
are shipped discreetly in a brown box with absolutely no indication
as to the contents.
All goods
that are dispatched are sent by a Recorded service. This means
goods will not be left on the door step or with neighbors. This
enables a fully discreet service and your customers confidentiality.
We subsidise
all the delivery charges, so you actually pay less than what it
is costing to dispatch goods.
Goods that
are in stock are dispatched within a working day. If for any reason
we are out of stock, we would expect to dispatch the goods with
in about 12 days. All our products are imported from the United
States and China so delays may occur.
If your customer
is not in when their parcel arrives Royal Mail will keep the package
at their local depot for 7 days enabling them to pick it up. After
7 days the parcel then returns to us.
UK
Goods are dispatched by Royal Mail Recorded delivery if the parcel
weighs less than 1.35kg. Over this weight then goods are sent
via a courier service.
Southern Ireland
Goods are dispatched by Royal Mail International Recorded delivery
if the parcel weighs less than 2kg. Over this weight then goods
are sent via a courier service and unfortunately is charged at
a International shipping rates as this is classed as Europe
Europe
Goods are dispatched by Royal Mail International Recorded delivery
if the parcel weighs less than 2kg. Over this weight then goods
are sent via a courier service.
Rest of World
Goods are dispatched by Royal Mail International Recorded delivery
if the parcel weighs less than 2kg. Over this weight then goods
are sent via a courier service.
Redelivery
Charges.
Occasionally customers fail to pick up their order from the local
depot once the initial delivery attempt has been made if they
were out. After a week the parcel is shipped back to us. Unfortunately
the redelivery charge to dispatch the goods back out is not subsidised.
UK Re-delivery
Charges:-
Royal Mail - £3.50
Courier - £5.50
Europe and
Rest of the World:-
Royal Mail - £Cost
Courier - £Cost
Returns.
Due to the
obvious health and hygiene implications with adult goods. For
the goods to be returned if they are not broken the following
terms have to be met.
1. The goods
must be unused.
2. The goods
must be in their original condition & packaging.
3. Goods that
are not heat sealed in the box are non refundable and non exchangeable.
4. Items supplied
in sealed packaging that have been opened are non refundable and
non exchangeable.
5. The goods
must be received back within 14 days from the day your customer
received their order.
6. Lingerie
and items of clothing are non refundable and non exchangeable.
7. Videos
and magazines are non refundable and non exchangeable.
If we suspect
that the goods have been used or any of the above conditions are
not met then we reserve the right to return the goods.
TheSexToyCompany
PO BOX 228
Hitchin
Herts
SG4 0WW
Our
Product Descriptions.
We reserve the right to alter, withdraw or amend any description
without prior notice, due mainly to manufacturers changes and
improvements. It is sometimes necessary to send a substitute item
or improved version of a product, if this is not acceptable to
you, please notify us at the time of placing your order. Where
dimensions and sizes are given, these are approximate. Colours
and materials may differ slightly to those shown due to colour
variations through electronic media and connection quality. If
in doubt, please contact us before you order for clarification
purposes. Batteries are not supplied with products unless stated.
|
